All purchases made throug www.viajarconmuchogusto.com are subject to the general conditions of purchase set out in this document. The approved sales for distance sales regulated by the Law 47/2002. Viajes Vista Alegre S.L. has its registered office in C/ Amargura 12, 1ºC - 29012 Málaga.
In Internet you can find us in our web page www.viajarconmuchogusto.com, in which are exposed the products and services that we have at the disposal of our clients.
All data provided by users are encrypted under the SSL protocol (Secure Socket Layers). The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible to the User's computer and that of the Website.
2.- Price list
All the prices shown in the lists of our products are, unless otherwise indicated, without transport. In the final purchase summary the final price of the purchase is shown, indicating the amount corresponding to the applicable taxes. For orders from outside Spain it is recommended to request a quote, as prices may vary depending on quantities, transport and method of payment.
3.- Payment sistems
Below are the different payment methods supported by our virtual shop
4.- Shipping policy
The orders of products in stock are dispatched the same day for payments made before 17:00 p.m. Otherwise, they are dispatched the next working day. Saturdays, Sundays and public holidays will not be delivered and are not counted as working days.
No order will be dispatched until payment has been received.
The client is responsible for verifying the content and condition of the goods at the time of delivery. Once the goods have been accepted and his signature has been entered on the copy of the transport company's waybill, he declares his acceptance of what he has received and waives any further claims regarding the suitability and identity of the goods ordered and received. In the event that the client verifies at the time of delivery errors in the merchandise received or that it is visually damaged, he/she must record these circumstances in the carrier's waybill and inform Viajar con Mucho Gusto of these facts within 24 hours, by e-mail.
5.- Return policy
Viajar con Mucho Gusto accepts the request for any return, within a period of 15 calendar days after receipt of the product by the customer. In particular cases this period may be extended up to a maximum of 30 days.
It is advisable to check the condition of the purchase at the time of receipt to observe any deterioration supposedly caused by transport.
Any return must arrive in perfect condition with the original box or packaging and labelling, and correctly protected. Obviously without signs of having been assembled and/or used. In the event that the products are damaged due to inappropriate packaging, we will not accept the return.
If the reasons for the return are those listed below, Viajar con Mucho Gusto will proceed to withdraw the product assuming the costs of the return:
In the event that the return is for other reasons, it will be the customer who assumes the cost of the return. Obviously, the returned product may be exchanged for another one, but the customer will be responsible for the return shipping costs.
We will not accept, under any circumstances, the return of items that do not meet the above conditions.
The process for requesting a return is as follows:
To Viajar con Mucho Gusto to process any return it is essential that you contact us beforehand. Viajar con Mucho Gusto will not accept any return if it has not previously received notification.
Once we receive the goods in our warehouses and check that all the above conditions are correct, Viajar con Mucho Gusto will accept the return of the product and will proceed to the refund of the amount according to the method of payment, and if necessary, to the shipment of the new product.
Customers of Viajar con Mucho Gusto benefit from the specific guarantee for each product. Thus, if the product has a manufacturing defect or there is any justified reason, the customer may request the replacement of the material. In the event that the product is not in stock, the order will remain pending shipment until it is replaced. However, the customer may also request the replacement by another article or the refund of the amount paid. Excluded from this guarantee are defects or flaws due to incorrect use of the products, as well as any loss of functionality due to the limited design of the products.
In all matters not covered by this clause, reference should be made to Law 23/2003 of 10 July 2003 on guarantees in the sale of consumer goods, or to the regulations in force at any given time.
7.- After-sales services
Our distance selling department has an after-sales service to solve any problem Viajar con Mucho Gusto with our articles or shipments, through which we try to offer a fast and efficient attention to our customers. To contact us or ask us any questions, questions or complaints, you can use any of the following means:
Telephone (+34) 672 618 199
8.- Limitation of responsibility
It is the customer's responsibility to be technically and medically able to use the articles distributed on our website.
9.- Legislation and jurisprudence
These general conditions shall be interpreted in accordance with the legislation in force in Spain on the subject, which shall be applied subsidiarily in all matters not provided for herein. The contract shall be presumed to have been concluded at the business address of Viajar con Mucho Gusto, place that will determine the competent jurisdiction in possible conflicts that may arise in the future.
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